25.03.2014: BSNL to deploy new system to get rid of forced VAS activations: CVPS cum CG

BSNL has signed agreement with VAS service providers M/s Pyroand M/s Netxcell for deploying Centralize Value added services Provisioning System Cum Consent Gateway (CVPS cum CG) to get rid of forced VAS activations.

BSNL Customers would be able to use CVPS cum CG platform on SMS/ USSD/ IVR and for that Short code 57171 has been allotted for SMS and IVR Systems while short code 777 has been allotted for USSD.

Following are the features of CVPS cum CG

• CVPS cum CG is a easy opt-in and easy opt-out customer friendly tool to BSNL subscribers that shall be capable to handle requests for subscription, renewal and deactivation of VAS as well as all Pull based VAS services of BSNL.
• Obtaining 2nd consent from the customers.
• Obtaining explicit consent of customers before enforcing any charges against the services which may be initially free for some period.
• Customer requests are to be captured using short code (may be multiple short codes, each for different VASP) for SMS or USSD or IVRS or by browsing WEB/ WAP.
• Complete record of all requests with that of 2nd consent will have to be preserved for a period of one year.
• Customer shall be informed well in advance, from the due date for renewal of any such service along with the charges for renewal through SMS. Clear options shall be provided to the customer on how to opt out of the renewals.
• Charging of VAS by the billing system (Prepaid as well as Post-paid) through Service Deliver Platform (SOP).

So with implementation of this new system, BSNL customers may get relief of forced activation because until and unless they will give consent two times, VAS can’t be activated on their phones.

If at present you want to get rid of forced activation of VAS, you may follow the steps as detailed:

t is not You, who has become the victim of forced activation of value added services on your mobile but almost all the prepaid mobile user faced such situation and their prepaid balance get deducted regularly for some value added service.

OK, let me ask you, Do you know how many value added services (VAS) are activated on your smartphone?. You may know about some of the value added services which you have subscribed willingly but you may not be aware about those value added services, which have been activated without your knowledge or some of them might be activated on your smartphone forcefully.

For example, during your favorite world cup cricket, you might have activated cricket VAS. And when now the world cup cricket is over, this VAS has no significance but you are paying regularly for this VAS because it is still activated on your smartphone.

I know some of mobile operator don’t know the codes to sent for deactivation of the VAS or those who contact the call center of the mobile operator, that also don’t provide instant solution to them.

Here is the instant solution, If you want to deactivate some of unwanted VAS, you just need to follow the following two easy steps.

1. Send a blank SMS to 155223, this is toll free number and work all over India for all mobile operators, from your smartphone and your mobile operator will send you back the list of all value added services which are currently activated on your smartphone.
2. Now type the number of those VAS, you want to get deactivate, and again send to 155223. These VAS will be deactivated within four hours by your mobile operator. You will also receive again the SMS confirming this with reference number.

As soon as your unwanted VAS deactivated by your mobile operator, Again a SMS of successful deactivation of VAS will be sent to you by your mobile operator.

If you make complaint about the activation of unwanted VAS by sending SMS to 152233 withing 24 hours of activation of unwanted VAS, you will also get refund of the charged amount for the unwanted VAS.